Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Monkey Mad House, we believe gambling should be enjoyed as a form of entertainment only. Betting should never be seen as a way to make money, pay bills, or solve financial problems. Only gamble with money you can afford to lose, and always set limits on how much time and money you spend.

Age Verification

You must be 18 years of age or older to use our services in the United Kingdom. We are committed to preventing underage gambling. If you are under 18, please do not attempt to access betting services.

All customers must verify their age and identity during account registration. We take this responsibility seriously and reserve the right to request additional documentation.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, please seek help immediately:

• Chasing losses by gambling more to win back money you've lost
• Hiding your gambling activities or lying about the amount you spend
• Gambling with money needed for essentials (rent, bills, food)
• Spending more time or money gambling than intended
• Being unable to cut down or stop gambling despite wanting to
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Neglecting family, work, education, or other important responsibilities
• Borrowing money to fund gambling activities
• Experiencing mood swings related to gambling wins and losses
• Gambling to escape problems, stress, or negative emotions

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit over a daily, weekly, or monthly period
• Loss Limits: Restrict the amount you can lose during a specified timeframe
• Stake Limits: Control the maximum bet size on individual wagers
• Reality Checks: Receive periodic reminders of how long you've been gambling and how much you've spent
• Session Time Limits: Set automatic log-outs after a predetermined period of activity
• Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling

To access these tools, log into your account and visit the Responsible Gaming section of your settings. We encourage you to use these features proactively.

Support Organizations & Resources

If you are struggling with problem gambling, help is available. Please reach out to one of these trusted organizations:

United Kingdom

• GamCare – Free, confidential support and counselling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Helpline: 0800 197 8000
• Gamblers Anonymous – Peer support meetings
  Website: www.gamblersanonymous.org.uk

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700 (free, confidential, 24/7)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
  Website: www.bzga.de

If You Need Help, Please Reach Out

Problem gambling affects many people and their families. There is no shame in seeking help. If you or someone you know is struggling with gambling, please contact one of the support organizations listed above today.

Remember: Help is available, and recovery is possible.

If you wish to self-exclude from Monkey Mad House, please contact our customer support team or use the self-exclusion tool in your account settings. For comprehensive self-exclusion across all UK online gambling operators, register with GamStop.